Terms & Conditions
Terms & Conditions: December 2020
These terms will apply when you buy any products from us. Please read them carefully and make sure you understand them before ordering from our site. Please note that before placing an order you agree to these terms.
We amend these terms from time to time. Please look at the top of this page to see when these terms were last updated. Every time you order products from us, the terms in force at the time of your order will apply.
Our Website and Personal Data:
LiquidLatexDirect.co.uk do not disclose customer information to third parties. Cookies are used on this web site, but are only to keep track of the contents of your shopping cart once you have selected an item. After payment has been processed no card or financial details are retained.
Descriptions and Product Information:
All products displayed on this website are for illustrative purposes only and available only whilst stocks last.
All drawings, photos, descriptive matter, specifications and advertising issued on this website and any descriptions, photos or illustrations contained are issued or published for the sole purpose of giving an approximate idea of the products described in them and they will not form part of the contract with you.
Purchasing Products:
You can purchase our products through our online checkout process.
Our shopping pages will guide you through the steps you need to take to place an order with us through our website. Our order process allows you to check and amend your order before submitting it to us. Please take the time to read and check your order at each stage of the process.
After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted by us and we reserve the right at all times and at our sole discretion to refuse to accept any orders. We will confirm our acceptance to you by sending you an e-mail that confirms that the products have been despatched. The contract between us will only be formed when we send you this despatch confirmation.
If we are unable to supply you with a product, we will inform you by e-mail and we will not process your order.
Product Prices:
The prices displayed on this international site are quoted in GB Pounds. Prices for our products may change from time to time, but changes will not affect any order you have already placed.
Prices quoted in GB Pounds. Liquid Latex Direct is a VAT Registered Company so can provide a HMRC Compliant VAT Receipt,.
If your delivery address is outside the United Kingdom, please contact us for shipping prices.
Despite our best efforts, it is possible that some of the products on our site may be incorrectly priced. If we discover an error in the price of the products you have ordered we will contact you to let you know. You then have the option of continuing with the purchase at the correct price or to cancel the order. We will not process your order until we have your instructions. If we haven’t been able to contact you using the details you provided during the order process, then we will treat the order as cancelled and let you know in writing.
Your payment shall not be deemed to have been received by us when we have received payment in cleared funds.
If you exercise a right to cancel your order but the products have already been dispatched, please follow the Returns Procedure set out below Returns and Exchanges.
How to Pay:
You can pay for products using Bank Transfer (BACS), PayPal, or cash.
Payment for the products and all applicable delivery charges will be taken at the time of ordering.
Shipping & Delivery:
We will take all reasonable steps to despatch your products within one working day. However, delivery times are subject to stock availability, and to possible delays due to credit card authorisation, and other factors outside our control. We will advise you as soon as practicable if there is a delay or likelihood of delay in the supply of products. If the products cannot be delivered within 5 working days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.
Please note that we do not ship to PO Boxes.
For orders outside UK Mainland, please contact us for our most competitive rate.
If an incorrect destination country is selected during the checkout process, or the address entered doesn't correspond to the country selected, we will cancel your order and notify you by e-mail. In the interest of security, we reserve the right to despatch the product(s) purchased on this site to the billing address belonging to the credit card used as payment and not to the nominated delivery address supplied by you.
You will need to ensure somebody is available to sign for receipt of the products at the delivery address. If there is nobody at the delivery address to take delivery and sign for the products, you can contact the courier to arrange a new delivery time. We cannot be responsible for any delivery problems arising from incomplete or incorrect address details supplied by you.
Delivery of an order shall be completed when we deliver the products to the address detailed in your order and the products will be your responsibility from that time. You own the products once we have received payment in full, including all applicable delivery charges. If you prevent delivery of the products by, for example, failing to supply the courier with necessary information or documentation, or failing to pay local customs, taxes or courier’s administration fees so your package is returned to Liquid Latex Direct, any resulting return postage or courier’s administration fees incurred will be deducted from the amount refunded to you in respect of that order.
Returns and Exchanges:
Due to the susceptible nature of this product and the strict storage requirements, returns are at the discretion of the site owner. If you change your mind about a product or no longer require it, please contact the site owner. Postage fees are not covered by this. Upon receipt of returned item the refund if applicable will be processed within two working days.
This does not affect your statutory rights.
Your Right to Cancel:
If you cancel your order from us within this period by returning the products, we will refund you the price you paid for the products provided they are in their original condition with all seals intact.
Refund Method:
Any refunds must be made through the website. Any refund will be made in the same way as your original payment method.
Products ordered through our website can only be returned for a refund using these procedures.
Return of Products:
You must return the products to us. Please try to return products in or with their original packaging with all their labels intact. The date your products were despatched by us will be detailed in the despatch confirmation email sent to your nominated email address that we sent you. All seals or tamper evident devices must be intact.
Please note that you are responsible for the products while they are in your possession. We recommend that you wrap your products safely and securely to avoid damage in transit back to us.
Liquid Latex Direct Online Returns,
Kingsferry House, Stather Road, Burton Upon Stather, Lincolnshire, DN15 9DJ.
Limitation of Liability:
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations caused by any act or event beyond our reasonable control (including without limitation, flood, drought, earthquake or other natural disaster, fire, explosion or accident, labour or trade disputes or strikes, non-performance by suppliers or subcontractors or interruption or failure of a utility service). We will contact you as soon as reasonably possible to notify you if any of our obligations will be suspended or delayed, and please refer to the Delivery section above.
General:
These terms sets out the entire understanding and agreement between you and us in relation to your purchase of products from us. No other person shall have any right to enforce these terms.
Nothing in these terms shall create or imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of the provisions to which they relate.
If any provision in these terms is held to be invalid or unenforceable, such provision shall be struck out and the rest of the terms shall remain in full force and effect.
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
Our failure to act with respect to a breach by you or others shall not be considered as a waiver of our right to act with respect to subsequent or similar breaches.
Governing Law:
These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement.
Company Information:
Liquid Latex Direct Ltd, Kingsferry House, Stather Road, Burton Upon Stather, Lincolnshire, DN15 9DJ
Company No: 13040362
VAT No: 364 7678 50